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What makes a good embroidery company?Embroidery Company

If you’ve been searching for someone to provide your custom workwear (or sports kit, or promotional goods, or anything else you want embroidering) you might have noticed that very few embroidery companies have a bricks and mortar store you can visit, or if they do it’s their only one and on the other side of the country. This is actually a good thing, it lets everyone keep their costs down and pass these savings onto you. However it does mean you’re left relying on a few websites to make your choice, and we all know how easy it is to lie on the internet. So how can you make sure you’re ordering from a quality company and not a bunch of charlatans? There are a few things you can look for, or ask about, to ensure your custom garments will be perfect.

  • Examples of work. Does their site include pictures of finished projects? Short of being able to see the work in person this is the best way to judge the quality of the embroidery and make sure a business is as good as they claim they are.
  • Testimonials. Like examples of previous work, look for any reviews from previous customers. Chances are any testimonials on the company’s own website will be glowing but you can also look for a Facebook page or other review websites for a well-rounded view.
  • Work completed in house. Look for the phrase “in-house” when describing production, it means the embroidery is done by the company themselves and not outsourced to someone else. Outsourcing isn’t necessarily a bad thing and doesn’t mean you won’t get a high quality result, but you may end up not getting the best value deal or waiting longer for your order.
  • Knowledge. If you’ve never ordered custom garments before you may have a few technical questions (or if you’ve ordered plenty of times before you may have specific needs such as certain thread colours or logo sizing), make sure the company you choose can answer any queries to your satisfaction. A good company wants you to happy and shouldn’t have a problem explaining the production process with you and alleviating any concerns.

The last point is the most important really, especially for new customers who have never ordered custom embroidery before. A good embroidery firm understands that not everyone knows why the size of a logo might affect the cost, or what digitisation is, and will be more than happy to explain this. If an embroidery company goes the extra mile to deliver high quality customer service, their work will probably be high quality too.